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Ancient Watermill
BakeryFREE SOCIAL CASINO
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Support

How can we help?

Help with your account, privacy, accessibility and safer play. Most questions are answered below. If yours isn't, send us a message at the bottom of this page.

Help topics

Pick a topic.

Each topic covers the questions we're asked most often.

01

Account & sign-in

  • Sign up with your name, email, UK phone number and a password, or with Google.
  • Your account is saved on our server, so you can sign in from any device. Coins are kept in your browser for one session.
  • Forgot your password? Ask us through the form below.
Create an account →
02

Privacy & your data

  • We don't ask for card or bank details.
  • Your password is stored as a scrambled code, not as you typed it.
  • You can ask to see, correct or delete your information.
Read the Privacy Policy →
03

Accessibility

  • Every page works with a keyboard and has a skip-to-content link.
  • Text can be zoomed to 200% without losing content.
  • Tell us if anything is hard to use.
Accessibility details →
04

Safer play

  • Lock all games for 24 hours in one click.
  • The session clock at the bottom of each page shows how long you've played.
  • Free, confidential help: GamCare 0808 8020 133.
Responsible play →
05

Games & loading

  • Games load inside the page after you sign in.
  • If a game stays blank, refresh the page or try another browser.
  • Full-screen mode is on every game page.
Open the game lobby →
06

Coins & plans

  • Coins are free and have no cash value.
  • Collect a daily bonus, bundles and plans from the coin basket.
  • Coins can't be bought, sold or cashed out.
Read the Terms →
Common questions

Quick answers.

Why did my coins reset?

Your account is stored on our server and stays until you delete it. Your coin balance, plan and daily bonus, though, are kept in your browser for one session only — closing the tab, clearing site data or switching browser resets them to the starting balance. Just sign in again to keep playing.

Why can't I sign in with Google?

Google sign-in needs pop-ups and third-party sign-in allowed in your browser. If it still fails, use the email and password form instead.

A game won't load. What can I do?

Make sure you're signed in, then refresh the page. Ad blockers and strict privacy settings can block embedded games. If it still won't load, tell us which game and which browser you use.

Can I buy coins or win real money?

No. Coins are free, have no value and can't be bought, sold or cashed out. There are no prizes of real-world value.

How do I take a break or close my account?

Lock all games for 24 hours on the Responsible play page, or delete your account from My coin basket. For a longer break, send us a message below.

Who can use this site?

Adults aged 18 or over who live in the United Kingdom.

Accessibility

Built to be easy to use.

We want everyone to be able to use this site, including people who use screen readers, keyboards, zoom or reduced motion settings.

  • All pages can be used with a keyboard, and each starts with a "Skip to content" link.
  • Images have text descriptions and form fields have visible labels.
  • Animations are switched off if your device is set to reduce motion.
  • Text can be enlarged to 200% and the layout adapts to small screens.
  • The games themselves are made by a third-party studio and may not support every assistive technology.

Found something hard to use? Choose "Accessibility" in the form below and tell us the page and what happened.

Complaints

If something went wrong.

  1. 01
    Tell usSend a message with the topic "Complaint" and as much detail as you can.
  2. 02
    We look into itWe'll check what happened and reply to the email address you gave.
  3. 03
    Ask for a reviewIf you're not happy with our reply, answer it and ask for the complaint to be reviewed again.
  4. 04
    Privacy complaintsFor data protection concerns you can also contact the Information Commissioner's Office at ico.org.uk.
☎

Independent help

GamCare is free and confidential, 24 hours a day: 0808 8020 133 or gamcare.org.uk.

FREEWe have no payments, purchases, cash-outs or prizes, so we never need your bank or card details.

Send a message

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